1. What to expect

Thorough discussion regarding your presenting symptoms as well as a comprehensive physical assessment of your spine, hips and pelvis (both external and internal as required).

A key part of the initial appointment is education. Clear explanation of the presenting symptoms and assessment findings and collaborative development of a  treatment plan.

Education breeds confidence. Confidence breeds hope. Hope breeds peace. Confucius

Tell me and I’ll forget. Show me and I may remember. Involve me and I learn. Benjamin Franklin.

Various treatment techniques may be adopted, depending on the issues identified and agreed goals. Modalities may include

  • manual therapy techniques to restore bony alignment and muscle function – myofascial/soft tissue release, trigger point massage, muscle energy, dry needling.
  • Body awareness and postural retraining and relaxation
  • Therapeutic exercise to improve flexibility, strength, endurance and co-ordination
  • Specific to pelvic floor rehabilitation treatment may also include biofeedback and/or pessary fitting and management.

2. Do I need a referral?

No. In Australia, physiotherapists are able to accept referrals directly from the community. It is often helpful however to include your GP and other health care providers in your journey to recovery especially in more complex or chronic conditions. Communication with other providers will be discussed as necessary at your appointment.

3. How do I pay for my consultation?

Payment is preferred on the day of treatment.

Chronic disease management plans (previously known as Enhanced Primary Care plans) may in some circumstances be obtained from your GP to provide partial payment for treatment under Medicare.

DVA (Department of Veterans Affairs) payments are accepted but referral from your GP or specialist is required.

Health funds (with extras cover) will assist in providing partial payments. This can be processed at the time of treatment with HICAPS.

4. What do I wear?

A really common question; especially when you don’t know what to expect from the consultation. Usually I advise, something comfortable. If you are experiencing pelvic pain or pregnancy related issues it usually best to wear leggings/tights or shorts. If however you main issue is prolapse or incontinence some women choose to wear a skirt. Whatever you feel comfortable in is key.

5. What do I bring?

Yourself, a fresh mind (there is usually lots for your to learn on the first appointment!) and any relevant reports or investigations.

6. Can if bring a friend or family member to my appointment?

Of course! You are most welcome to do this.

7. Where is the practice located?

The practice is operated from a studio from my private dwelling in Sheldon. See Contact us for specific details and maps. The studio is separate to the house to ensure privacy and confidentiality. Previous clients have reported consultations in this setting are relaxed and more personal whilst maintaining a high professional standard.

8. Where can I park?

As you drive down Winston Rd, turn left at the white ‘Tanya Hayes Physiotherapy’ sign.  There is a long driveway that branches at the end, the right lane leading to the physiotherapy clinic. There is adequate parking available adjacent to the clinic. Signage clearly shows the way.

9. Other questions?

It can sometimes be very daunting attending an appointment for the first time. My goal is to make you feel as relaxed and comfortable as possible. We have a relationship to build and a job to do. Please feel free to contact me should you have any additional questions.


Make an appointment and we’ll contact you.